General Terms and Conditions of Sale - Bowvibe
Last updated: June 19, 2026
Article 1 - Purpose
These General Terms and Conditions of Sale govern sales concluded between Bowvibe and any customer making a purchase on the website bowvibe.com.
Any order placed on the website implies unconditional acceptance of these General Terms and Conditions of Sale.
Bowvibe reserves the right to amend these General Terms and Conditions of Sale at any time. The applicable terms are those in force on the date of the order.
Article 2 - Products
The products offered for sale are presented as accurately as possible.
Photographs, videos, and illustrations are provided for informational purposes and may differ slightly from the delivered product, without Bowvibe being held liable.
Bowvibe reserves the right to modify or remove any product from its catalog at any time.
Article 3 - Prices
The prices displayed on the website are shown in the currency selected by the customer and include taxes where required by applicable regulations.
Any delivery fees are shown before the order is finally confirmed.
Bowvibe reserves the right to change its prices at any time, without affecting orders already validated.
Article 4 - Orders
All orders are considered final once payment has been validated and the confirmation email has been sent.
Bowvibe reserves the right to refuse or cancel an order in the event of fraud, inaccurate information, an obvious pricing error, or an inability to fulfill the order.
If a product becomes unavailable after an order is placed, the customer may receive a replacement, store credit, or a full refund.
Article 5 - Order Cancellation
The customer may request cancellation of their order within 24 hours following its validation by contacting our customer service at:
Support@bowvibe.com
After this period, the order may already have been prepared or dispatched, and its cancellation can no longer be guaranteed.
However, the customer may exercise their right of withdrawal where applicable.
Article 6 - Payment
Payment is due immediately when placing the order.
Payments are fully secured by our payment providers.
Bowvibe never has access to its customers’ complete banking information.
If payment is declined or fails, the order may be canceled.
Article 7 - Delivery
Orders are prepared and dispatched as quickly as possible after payment has been validated.
Bowvibe delivers to many countries around the world.
Delays attributable to carriers, customs formalities, or any event beyond our control shall not render us liable.
The customer is responsible for the accuracy of the delivery information provided when placing the order.
Article 8 – Right of withdrawal
Consumers who have a right of withdrawal have the period provided for by applicable law to exercise this right.
The return and refund terms are detailed in the Return and Refund Policy available on the website.
In accordance with regulations, certain products unsealed for reasons of hygiene or health protection cannot be returned.
Article 9 – Statutory warranties
Consumers benefit from the statutory warranties provided for by applicable regulations.
In the event of a defective or non-compliant product, the customer may contact our customer service at Support@bowvibe.com to obtain a suitable solution.
Article 10 – Liability
Bowvibe shall not be held liable for indirect damages related to the use of the website or products.
Our liability is limited to the amount actually paid for the order in question, unless otherwise required by mandatory law.
Article 11 – Personal data
Personal data is collected and processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).
Article 12 – Intellectual property
All content on the website (texts, images, videos, logos, trademarks, graphics, and designs) is protected by intellectual property laws.
Any reproduction or use without prior authorization is prohibited.
Article 13 – Force majeure
Bowvibe shall not be held liable for failure to fulfill its obligations in the event of a natural disaster, pandemic, conflict, strike, transport disruption, computer failure, or any other event beyond its control.
Article 14 – Complaints and mediation
For any complaints, the customer may contact our customer service at:
Support@bowvibe.com
In the event of an unresolved dispute, the customer may use a consumer mediation service free of charge, in accordance with applicable regulations.
Article 15 – Applicable law
These Terms and Conditions of Sale are governed by French law.
Consumers residing in another country nevertheless retain the benefit of the mandatory consumer protection provisions under the laws of their country of residence, where applicable.
Article 16 – Acceptance of the Terms and Conditions of Sale
By confirming their order on bowvibe.com, the customer acknowledges having read these Terms and Conditions of Sale and accepting them without reservation.
Contact
Bowvibe
60 rue François 1er
75008 Paris – France
SIREN: 101 990 760
Email: Support@bowvibe.com
