Bowvibe Return and Refund Policy
At Bowvibe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can request a return under the conditions below.
Return period
You have 30 days from the receipt of your order to request a return.
To be eligible for return, the item must:
- Be unused and in its original condition;
- Be returned in its original packaging with all labels and any accessories;
- Be accompanied by proof of purchase or order number.
Right of withdrawal (European Union)
For orders delivered within the European Union, consumers have a legal right of withdrawal of 14 days starting from the receipt of the order, without having to justify a reason.
In accordance with applicable regulations, some products cannot be returned after opening or unsealing for hygiene or health protection reasons, especially cosmetic and personal care products.
Return procedure
To make a return, contact our customer service at:
Support@bowvibe.com
indicating your order number and the reason for the return.
After validating your request, we will provide you with the return address and instructions to follow.
Any return made without prior authorization may be refused.
Return shipping costs
Except in the case of defective, damaged products or order preparation errors, return shipping costs are the responsibility of the customer.
Initial shipping costs are not refundable, except where required by applicable law.
Damaged product or order error
If you receive a defective, damaged, or incorrect product, contact us as soon as possible at Support@bowvibe.com by attaching photos of the product and packaging.
After verification, we will offer a replacement or refund at no additional cost.
Non-returnable products
The following items cannot be returned:
- Unsealed cosmetic or personal care products;
- Customized or made-to-measure products;
- Perishable products;
- Gift cards;
- Any product whose return is excluded by applicable regulations for hygiene or safety reasons.
Exchanges
We do not offer direct exchanges. If you want another item, we invite you to return your order according to this policy and then place a new order.
Refunds
Once the return is received and inspected, we will inform you of the acceptance or refusal of your refund.
If approved, the refund will be made to the payment method used at the time of purchase within a period that can take up to 10 business days, to which the processing time of your bank may be added.
For any questions regarding your return or refund, contact us at:
Support@bowvibe.com
