At Bowvibe, customer satisfaction is a priority.
If you are not completely satisfied with your purchase, we offer a simple, transparent, and international return process.
1. Returns – 30-day period
We apply a 30-day return policy.
You have 30 days from the receipt of your order to submit a return request.
Eligibility conditions:
- Product unused, unworn
- In its original condition
- With original packaging and labels
- Proof of purchase required
2. Return Procedure
To initiate a return, contact us at:
📩 contactbowvibe@gmail.com
After your request is approved, we will provide you with return instructions.
⚠️ Any return sent without prior approval will not be accepted.
3. Damaged, Defective, or Incorrect Product
Please inspect your order upon receipt.
In case of damaged, defective, or incorrect products, contact us immediately at:
📩 contactbowvibe@gmail.com, with supporting photos.
We will offer you the most suitable solution: replacement or refund.
4. Non-returnable Items
The following items are not eligible for return:
- Perishable products
- Customized products
- Opened personal hygiene and care products (cosmetics, beauty)
- Hazardous products
- Promotional items
- Gift cards
5. Exchanges
We do not offer direct exchanges.
You must first submit a return request, then place a new order after the return is approved.
6. International Orders
For international orders:
- Return shipping costs are the customer's responsibility.
- Initial shipping fees are non-refundable.
- Any customs duties, taxes, and import fees are the customer's responsibility.
Bowvibe cannot be held responsible for delays related to customs services or international carriers.
7. Refunds
Once the return is received and inspected, you will be notified by email.
If the return is approved, the refund will be processed to the original payment method within 10 business days.
If you have not received your refund after 15 business days, please contact us at:
📩 contactbowvibe@gmail.com