Bowvibe Return and Refund Policy
At Bowvibe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the terms below.
Return period
You have 30 days of receiving your order to request a return.
To be eligible for return, the item must:
- Be unused and in its original condition;
- Be returned in its original packaging with all labels and any accessories;
- Include proof of purchase or your order number.
Right of withdrawal (European Union)
For orders delivered within the European Union, consumers have a statutory right of withdrawal of 14 days of receiving your order, without having to give a reason.
In accordance with applicable regulations, certain products cannot be returned once opened or unsealed for hygiene or health protection reasons, including cosmetics and personal care products.
Return process
To make a return, contact our customer service at:
Support@bowvibe.com
including your order number and the reason for the return.
Once your request is approved, we will provide the return address and instructions.
Any return made without prior authorization may be refused.
Return shipping costs
Except in the case of a defective or damaged product, or a fulfillment error, return shipping costs are the customer's responsibility.
Original shipping costs are non-refundable, except where required by applicable law.
Damaged product or order error
If you receive a defective, damaged, or incorrect product, contact us as soon as possible at Support@bowvibe.com including photos of the product and packaging.
After reviewing the issue, we will offer a replacement or refund at no additional cost.
Non-returnable products
The following items cannot be returned:
- Unsealed cosmetics or personal care products;
- Personalized or custom-made products;
- Perishable products;
- Gift cards;
- Any product that cannot be returned under applicable regulations for hygiene or safety reasons.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your order in accordance with this policy and place a new order.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved or denied.
If approved, the refund will be issued to the payment method used for the purchase within 10 business days, plus any processing time required by your bank.
For any questions about your return or refund, contact us at:
Support@bowvibe.com
