Returns and Refunds Policy – Bowvibe
At Bowvibe, our customers’ satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions below.
Return period
You have 30 days from the date you received your order to request a return.
To be eligible for return, the item must:
- Be unused and in its original condition;
- Be returned in its original packaging with all labels and any accessories;
- Be accompanied by proof of purchase or the order number.
Right of withdrawal (European Union)
For orders delivered within the European Union, consumers have a statutory right of withdrawal of 14 days from the date of receipt of the order, without having to provide a reason.
In accordance with applicable regulations, certain products cannot be returned after being opened or unsealed for hygiene or health protection reasons, including cosmetic and personal care products.
Return procedure
To make a return, contact our customer service at:
Support@bowvibe.com
including your order number and the reason for the return.
After your request has been approved, we will provide you with the return address and instructions to follow.
Any return made without prior authorization may be refused.
Return costs
Except in the case of a defective or damaged product or a fulfillment error, return shipping costs are the customer's responsibility.
Initial shipping costs are not refundable, except where required by applicable law.
Damaged product or order error
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at Support@bowvibe.com including photos of the product and packaging.
After verification, we will offer a replacement or refund at no additional cost.
Non-returnable products
The following items cannot be returned:
- Unsealed cosmetic or personal care products;
- Personalized or custom-made products;
- Perishable products;
- Gift cards;
- Any product whose return is excluded by applicable regulations for hygiene or safety reasons.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your order in accordance with this policy and then place a new order.
Refunds
Once the return has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to the payment method used for the purchase within up to 10 business days, plus any processing time required by your bank.
For any questions regarding your return or refund, contact us at:
Support@bowvibe.com
