What are the delivery times?
We deliver in Europe within 5 to 8 business days, and internationally within 7 to 11 business days. These times may vary during peak periods (holidays, sales...).
2. Do you deliver to my country?
Yes, we deliver to most European countries and internationally. If you have any doubts, contact us via the contact form or by email at: contactbowvibe@gmail.com.
3. What payment methods do you accept?
We accept secure payments by credit card (Visa, Mastercard, etc.), PayPal, Klarna, and other methods displayed at checkout.
4. How do I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can then track your package at any time.
5. Can I modify or cancel my order after placing it?
We process orders very quickly. If you want to make a change or cancel, contact us immediately. If the order is already being processed or shipped, it will no longer be possible to cancel it.
6. What to do if my product is damaged or defective?
If you receive a damaged or defective item, write to us within 48 hours with supporting photos at contactbowvibe@gmail.com. We will find a quick solution (replacement, refund...).
7. Do you offer returns or refunds?
Yes, you have 14 days after receipt to request a return. The product must be in its original condition and packaging. Details are available in our return policy.
8. Are returns free?
Return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective. In that case, the costs will be reimbursed to you.
9. Are your products guaranteed?
Yes, all our products come with a legal conformity guarantee. If a problem occurs within a reasonable time, contact our customer service.
10. How to contact customer service?
You can write to us at: contactbowvibe@gmail.com or via the contact page on our website. Our team will respond within 24 hours (business days).